GST-ready invoices in under 4 minutes · 2,400+ businesses billing on Scale Invoice · Median first invoice · 3m 40s · ▲ 38% faster payments after switching · Now live: automated payment reminders
Scale Invoice
Legal

Refund Policy

Last updated August 2026

We want you to be happy with Scale Invoice. Here is how cancellations and refunds work.

1. Free trial

Paid plans start with a 14-day trial and require no card to begin. If you do nothing at the end of the trial, your account simply moves to the Free plan — you are never charged automatically for the trial.

2. Cancelling

You can cancel a paid plan at any time from your settings. Your plan stays active until the end of the current billing period, after which it will not renew.

3. Refunds

Monthly plans are non-refundable for the current period once billed, but you keep access until the period ends. For annual plans, contact us within 14 days of a charge and we will review a pro-rated refund in good faith.

4. Failed or duplicate charges

If you are charged in error or billed twice for the same period, email us and we will refund the incorrect charge promptly.

5. How to request

Send refund requests to support@scaleus.in from your account email, including the invoice or payment reference. We respond within one business day.
This is a general template provided for convenience and is not legal advice. Please have it reviewed by qualified counsel before relying on it. Questions? Email support@scaleus.in.